| US: interstate movers | Under 49 CFR Part 375, household goods ads must show your name and “U.S. DOT No.” (§375.207), and a mover with a website must show or link FMCSA’s Ready to Move brochure (§375.213 — check the current text on eCFR). Customers get the Rights and Responsibilities booklet with the estimate, and the rules set out binding and non-binding estimates. An agent may show the van line it moves under, but should say so. Customers can check you on FMCSA’s company lookup and Protect Your Move. |
| US: state rules | Local moves are regulated by the state, if at all. California requires the Cal-T number on vehicles (BHGS); whether ads must carry it, and the current Texas wording (TxDMV), we could not confirm — check with your state. Other states use PUC, DOT or utilities-commission numbers. |
| US: reviews and claims | The FTC’s rule on consumer reviews bans fake, bought and undisclosed insider reviews and review suppression. Under the Endorsement Guides, claims such as “#1 movers” or “never late” need evidence. |
| UK: trade bodies and complaints | The BAR Consumer Code is a Trading Standards approved code: members must follow it and say so, only genuine members may use the logo, and complaints go to the Furniture & Home Improvement Ombudsman. Falsely claiming membership of a trade body is an unfair commercial practice. The CMA treats fake and concealed incentivised reviews as unlawful. |
| UK: prices, contracts and licences | The CAP Code expects consumer prices to include VAT and compulsory charges, and “from” prices to be genuinely available. A quote accepted at the customer’s home after a survey carries a 14-day cancellation right. Taking away unwanted items needs waste carrier registration, lorries over 3.5 tonnes need an operator’s licence, and limited companies must show their registered name, number and office on their website. |
| Canada: federal advice | The Office of Consumer Affairs tells people to get written estimates, keep the mover’s certificate of insurance, and watch for no address, phone-only estimates and large deposits; default liability is about $0.60 per pound per item. CAM membership is voluntary, with a public directory. The Competition Bureau treats a price that leaves out mandatory fees, other than government taxes, as misleading. |
| Québec and Ontario | In Québec, movers using heavy vehicles must be in the CTQ register, and the OPC sets out written-contract and deposit advice. A website marketing services in Québec must be available in French. In Ontario, trucks over 4,500 kg need a CVOR, and clients can check your WSIB clearance. Showing these numbers is good practice; we found no rule requiring them in ads — check with your regulator. |
| Australia | No state licenses removalists as a trade. NSW Fair Trading says a licence number belongs in ads only if you hold one, and recommends written, itemised quotes. Queensland tells people to ask where travel time starts and to avoid deposits, and WA Consumer Protection warns against paying up front. AFRA membership is voluntary — only say “accredited” if you are a current member. |
| Australia: prices and reviews | If you show part of a price, the ACCC expects the total price to be at least as prominent, so an hourly rate should not leave out minimum hours, call-out or travel charges you can work out in advance. The ACCC also bans fake, selectively edited and undisclosed-incentive reviews. |