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Odoo ERP

Odoo support services from people who know your system.

Odoo support covers everything after go-live: answering users’ questions, fixing problems, making small changes and keeping the system up to date. Our plans are run by the same team that implemented and hosts your Odoo, so you never have to explain your setup from scratch — and when a problem sits between the application and the server, there is nobody else to blame it on.
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Every support plan
  • User helpHow-to questions answered
  • FixesProblems investigated and solved
  • Small changesReports, fields, workflows
  • UpgradesPlanned and tested on a copy
Why it matters

Why does it matter who supports your Odoo?

Because most Odoo problems are not really about Odoo. They are about how your system was configured, which custom modules it runs, what your data looks like and how the server is set up. A support desk that has never seen your system starts every ticket from zero. The team that built and hosts it starts from the answer.

It also changes how problems get fixed. When we find that a recurring question comes from a confusing screen, we can simplify the screen rather than answer the same question every month. When a report is slow, we can look at the query and the server together. Support becomes a way to keep improving the system, not just to keep it running.

And when something does go wrong, the history is already there: we know what changed last, which modules are involved and how your data is shaped. That is often the difference between a quick, safe fix and a long investigation.

What is covered

What does an Odoo support plan cover?

RequestExampleHow we handle it
How-to question“How do I issue a partial refund?”Answered with steps, and added to your team’s notes if it keeps coming up
FaultAn invoice won’t validate, or a scheduled action has stoppedInvestigated, fixed and explained
Small changeA new field on a quote, a column in a report, a tweak to an approvalBuilt and tested on a copy, then released
Data correctionA wrong stock count, a duplicated customer, a misposted entryCorrected with an audit trail, and the cause addressed
UpgradeMoving to a newer Odoo versionPlanned with you and tested on a copy first
Server issueSlowness, disk space, a failed backup alertHandled directly when we also host your Odoo
How it works

What happens when you raise a support ticket?

01Raise itThrough the ticket portal, with a screenshot or a record link if you have one.
02TriageWe confirm the impact and priority with you, so urgent work comes first.
03Fix safelyChanges are tried on a copy of your system before they touch live data.
04Confirm & closeYou check the result; the ticket keeps a clear history for next time.
Beyond tickets

How does your system keep improving after go-live?

Odoo keeps improving with every release. So should your system.
Ticket portalRaise and follow requests in one place, with a clear history.
Monthly reviewWhat was fixed, what changed and what we recommend next.
Training refreshersNew starters and new features covered.
Plans and projects

What is support, and what becomes a project?

We keep the line clear, so you always know what is included and what will be quoted first.
Covered by your support plan
  • User questions and how-to help
  • Fault investigation and fixes
  • Small changes to fields, views and reports
  • Data corrections and routine housekeeping
Quoted as a separate project
  • New apps or a new company in Odoo
  • New custom modules or integrations
  • Larger redesigns of a process
  • Anything we agree is beyond the plan
FAQ

Questions we get asked

Do you support Odoo systems you didn’t build?
Yes, after a short review so we understand the setup — its configuration, custom modules and hosting.
How are support plans priced?
By the size of your system and the level of cover you need. We recommend a plan after the review and agree response times in it.
What response times do you offer?
They are agreed in writing in your plan, based on how critical each kind of issue is for your business. We do not publish one-size-fits-all numbers, because a warehouse that ships every hour needs different cover from an office that invoices once a week.
Is hosting included?
Hosting is a separate plan, but most clients take both so one team covers everything.
Do you support Odoo Online and Odoo.sh systems?
Yes, for the application: user help, configuration, fixes and changes. Server-level care — backups, monitoring, tuning — applies where we host your Odoo.
Can our in-house admin still make changes?
Yes. Many clients have a capable internal admin. We agree who changes what, so changes do not collide, and we are there for anything beyond their comfort zone.
Do you train new staff?
Yes. Training refreshers for new starters and new features are part of how we support you, using your own system rather than a generic demo.
What happens when Odoo releases a new version?
Nothing changes on your system until you decide. We review the new version against your setup, tell you what it would bring your team and how much custom code would need porting, and plan the upgrade with you when the timing is right.
Something else on your mind? Ask us directly →
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Related services

Private Odoo hostingYour own secure server, hosted in your region.Explore →
Migration & upgradesFrom QuickBooks, spreadsheets or older Odoo.Explore →
Custom developmentModules, reports and integrations.Explore →

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