Pre-booked private hire · Rochester and the Medway Towns
Draw the trip. See the fare. That's the price.
Drag from your area to where you're going and the fixed fare appears. It's the same fare when you book, the same in the rain, and the same if you use a wheelchair.
Sample fares, including VAT and any crossing charge on the route. Wheelchair users always pay the same fare. Only airport parking for meet-and-greet is extra, at cost, and shown before you book.
Council licensed
Operator licence PHO/0427 (sample), Medway Council. Drivers and cars licensed by the same council. Check it
DBS-checked drivers
Enhanced DBS with barred lists, rechecked every six months.
Same fare, always
Wheelchair users and assistance-dog owners never pay extra.
4.8 on Google
1,214 reviews, checked 20 Oct 2026 (sample figures).
The fare promise
One number, and everything it covers.
Private hire fares in Medway aren't metered on the street, so we fix them before you travel. Here's what that number includes, and the few things it can't.
In the fare
VAT, fuel and the Dartford Crossing charge where the route uses it
10 minutes' free waiting at local pickups, 45 minutes after your flight lands
Luggage, folding pushchairs and child seats (ask when you book)
Wheelchairs, mobility scooters that fit, and assistance dogs
Only ever extra, and told first
Airport short-stay parking if you want the driver to meet you inside: charged at cost
Waiting beyond the free time: 40p a minute (sample), and the driver tells you first
Extra stops you add on the way: re-quoted before we set off
A soiling charge only if the car can't work for the rest of the shift
1–4passengers: the fare on the web, saloon or estate
+25%for 5–6 passengers in a 6-seater (sample)
+50%for 7–8 passengers in a minibus (sample)
£0extra for wheelchair users, in any car, at any time
Airports and Eurostar
Flights tracked. Fare fixed when you book.
Give us the flight number and we watch it land. If you're late through security, the car waits and the price doesn't move.
LGW
Gatwick
£82from Rochester (sample)
About 55 min off-peak
North and South terminals
LHR
Heathrow
£108from Rochester (sample)
About 75 min off-peak
Crossing charge included
STN
Stansted
£96from Rochester (sample)
About 65 min off-peak
Crossing charge included
LCY
London City
£68from Rochester (sample)
About 45 min off-peak
Good for early business flights
Meet and greet: your driver waits in arrivals with your name.
Late flight? The fare stays put.
We start the 45 free minutes when your plane lands, not when it was due. If it lands after midnight, it's the same fixed fare.
Ebbsfleet International for Eurostar and Bluewater are on the fare web above. The ring shows the share of a typical airport run spent on the motorway (sample).
Accessible travel
Same car standards. Same fare.
£0extra for wheelchair users and assistance dogs. Ever.
It's the law under the Equality Act 2010, as amended in 2022, and it's how we'd run things anyway. Tell us what you need when you book and we'll send the right car.
Six wheelchair-accessible cars with rear ramps (sample)
Assistance dogs carried, no exemption needed
Drivers trained in safe wheelchair securing
Help to the door and with folding chairs
Accessible cars book the same way, at the same fare.
The fleet
Pick the seats, not the price.
Every car is licensed by Medway Council, inspected twice a year, and carries its plate front and back. Numbers below are samples.
4
Saloon
Hybrid saloons for local trips and the school run.
2 cases4
Estate
Same fare, more boot. Best for airports.
4 cases6
6-seater
Families and groups heading out together.
4 cases5
Accessible
Rear ramp, four-point securing, seat for a companion.
Same fare8
Minibus
Weddings, stag dos and away days.
8 cases
Safety
You'll know who's coming before they arrive.
When your car is on the way, we text the driver's first name, photo, badge number and the car's plate. Check them before you get in.
0Medway Council licensed drivers (sample)
0cars on the fleet, 6 accessible (sample)
0staffed control room in Rochester
0between driver DBS update checks
Control room staff are DBS-checked too, as the national standards require.
Every booking is recorded and kept for at least six months.
We never pass your booking to an unlicensed firm. If we sub-contract, you're told who.
Ask for a female driver when you book. We'll say honestly if one is free.
Reviews
What Medway says.
4.8
Google · 1,214 reviews · checked 20 October 2026. Sample figures and sample reviews.
"Flight landed an hour late into Gatwick. Driver was still there, and the fare was exactly what I'd been quoted."
Sample review · Strood · Sept 2026
"I use a powerchair. The accessible car came on time, the driver knew the straps, and I paid what my husband pays."
Sample review · Rainham · Aug 2026
"Hospital appointments every week. Same price there and back, and they text the plate so Mum knows which car."
Sample review · Hoo · Oct 2026
Questions
Before you book.
Anything else, call the control room on 01634 496 012 (sample). It's staffed day and night.
Based in Rochester, covering all of Medway.
Can I flag down a Medway Cars car?
No. We're private hire, so every trip must be booked first: online, by app, WhatsApp or phone. You can book five minutes ahead, and the car comes to you.
How do I cancel?
Free up to 30 minutes before pickup for local trips and 3 hours for airports. After that a cancellation fee of half the fare may apply (sample terms). We'll always tell you before you confirm.
How can I pay?
Card, Apple Pay and Google Pay in every car, or cash. Business accounts are invoiced monthly.
How do I make a complaint?
Email or call the office and we reply within 5 working days with a reference number. If you're not happy with the answer, you can contact Medway Council's licensing team.
Need a car in the Medway Towns?
Book online, on WhatsApp or by phone. Draw your trip on the fare web first and you'll know the price before we pick up.
